The Visitor Studies Group: Championing excellent visitor experiences

Work with us! VSG Coordinator (Freelance)

Visitor Studies Group Coordinator

Freelance Appointment

Fixed annual fee of £5,000 pro-rata, with separate expenses

About the role

This is a freelance appointment and can be based anywhere in the United Kingdom.

The Visitor Studies Group (VSG) is a dedicated community of visitor studies professionals working in the UK cultural and heritage sectors. As a membership organisation, we seek to promote dialogue, facilitate debate and through skills-sharing opportunities provide continuing professional development.

VSG wishes to appoint a freelance individual to support the work of the Group and its volunteer-run Committee with a variety of administrative tasks, spanning from helping with conference and event organisation, to maintaining our membership, to financial reporting. The role in return provides an opportunity for networking and gaining or strengthening admin and management skills. This role would be ideal for someone early in their career or looking to expand their experiences.

The contract is offered initially for a fixed term of 6 months commencing September-October 2022, with scope for further extension after this period. There is an expectation that the tasks will not take more than 28-30 days annually to complete. Further discussions on time allocation will take place during the appointment. You will be required to carry out your roles and responsibilities for VSG remotely, using your own IT equipment and internet connection.

To apply

To apply for this position, please send a CV and covering letter (max. 500 words) outlining your suitability for the role to by 2nd September 2022. Interviews will be held between 16th and 23rd September 2022. If you wish to discuss the role informally prior to submitting your application, please get in touch with us using the above email address.

Tasks Associated with the Role

Administration of the Group:

  • Administration of the VSG generic email address.
  • Administration of the membership scheme, including existing memberships, annual membership renewals and new membership requests.
  • Being the first point of contact for prospective members and member enquiries.
  • Maintaining and building email lists for group communications.
  • Financial administration; specifically bank registrations, PayPal, financial reporting and membership fees, events.
  • Ensuring that the VSG website is updated regularly and continues to be a source of relevant information.
  • Editing and sending the regular members’ e-newsletter. Note that content for this is provided by the Committee.

Administration of the Committee:

  • Contribute to VSG’s future development through participation in Committee meetings.
  • Support Committee meetings online and up to two in-person meetings a year.
  • Minuting Committee meetings.
  • Administer contracts with providers, for example catering contracts for events.
  • Provide additional support to the Committee as required.

Administration of VSG Events:

  • Administer event registrations, financial projections and fees using Eventbrite.
  • Liaise with venues and contractors as appropriate.
  • Support the Committee with the preparation and the smooth running of events, particularly the Annual Conference.
  • Support the Committee with marketing activities for events.
  • Provide additional support to the Committee as required.


  • Knowledge of – or interest in – the visitor studies community.
  • Experience of managing a membership database.
  • Experience of financial reporting.
  • Ability to work as part of a team.
  • Ability to work independently.
  • Attention to detail and well organised.
  • Competent with IT, specifically Microsoft Office.
  • Experience of maintaining websites.


  • Understanding of – or interest in – the culture, heritage, arts and/or visitor attraction sectors.
  • Event management experience.
  • Marketing experience.
  • Contacts within the visitor studies community.